💬 We're Here to Help
We’re here to make things easier — truly.
Whether you have a question about NURA, need help with an order, or simply want guidance, our team is here to support you.
We’re a small, dedicated team — not a call centre — so every message is read by a real person who genuinely cares about your experience.
Email
support@urbanfetch.shop
Hours
Mon–Fri, 09:00–17:00
Response
Within 24 hours
Your comfort matters to us — and support should feel calm, clear, and effortless.