Running late for work or a big night out? Forget dragging out an iron and board. LuxeSteam™ smooths wrinkles from shirts, dresses, suits, and curtains in just 20 seconds — no hassle, no stress. Safe for every fabric, lightweight enough for travel, and built to keep you looking sharp anywhere. The 300 ml clear tank means longer steaming sessions with fewer refills, so you’re always ready when life calls.
✅ Premium build · 20-sec rapid heat · 300 ml tank · 2 m power cord · Anti-scald protection · CE/UL/FCC compliant
Irons are slow, bulky, and risky on delicate fabrics. LuxeSteam™ heats up in just 20 seconds and smooths a shirt in under 2 minutes — right on the hanger.
“My drapes lost the fold lines in one pass. Very satisfied.”
Maira K.✔ Verified Buyer
4.0/5
“Handy for quick Zoom-ready shirts. Wish it had a longer cord.”
Noor H.✔ Verified Buyer
5.0/5
“De-wrinkled my bridesmaid dress without stress. Lifesaver.”
Oskar W.✔ Verified Buyer
5.0/5
“No more iron burns. Safe on silk blouses.”
Priya B.✔ Verified Buyer
4.0/5
“Great steam output. Include a pouch and it’s perfect.”
Quinn R.✔ Verified Buyer
5.0/5
“Hotel crisp at home. Collars look sharp again.”
Rami Y.✔ Verified Buyer
5.0/5
“Travel staple now. Fits in my backpack.”
Sienna G.✔ Verified Buyer
4.0/5
“Powerful for its size. Slight hum while steaming, nothing crazy.”
Tariq J.✔ Verified Buyer
5.0/5
“Couch cushions look refreshed and odor-free.”
Umair N.✔ Verified Buyer
5.0/5
“From suitcase creases to photo-ready in 2 minutes.”
Viola P.✔ Verified Buyer
5.0/5
“My uniforms look pressed without the hassle. Love it.”
Wyatt F.✔ Verified Buyer
4.0/5
“Works well on linen shirts. Tank runs out after 2–3 pieces.”
Xenia D.✔ Verified Buyer
5.0/5
“Great grip, super light, no wrist fatigue.”
Yuki S.✔ Verified Buyer
5.0/5
“Curtains, bedding, throw pillows — all look refreshed.”
Zahra Q.✔ Verified Buyer
5.0/5
“Wore my blazer straight from the suitcase. Zero lines.”
Arlo C.✔ Verified Buyer
5.0/5
“Delicates look professionally cared for. So easy.”
Beatriz N.✔ Verified Buyer
4.0/5
“Effective on cotton tees. A larger tank would be nice.”
Cyrus M.✔ Verified Buyer
5.0/5
“I steam outfits for the whole family on Sundays. Fast and simple.”
Dina Z.✔ Verified Buyer
5.0/5
“I’m a wedding photographer and this is always in my kit. Perfect for last-minute dress fixes.”
Evelyn P.✔ Verified Buyer
4.0/5
“Solid little steamer. Took off a star only because I wish it came with a longer power cord.”
Mateo G.✔ Verified Buyer
5.0/5
“My retail store uses these to prep clothes before putting them out. Fast and reliable.”
Kendra S.✔ Verified Buyer
5.0/5
“I keep one at home and one in the RV. Compact enough to travel but strong enough for bedding.”
Diego L.✔ Verified Buyer
5.0/5
“Used it to steam out new curtain folds. House feels more polished now.”
Jasmine E.✔ Verified Buyer
4.0/5
“Powerful steam but the tank runs dry after 3-4 shirts. Perfect for quick jobs though.”
Owen P.✔ Verified Buyer
5.0/5
“My bridesmaid squad loved it. We all used it in the hotel room before the wedding.”
Isla R.✔ Verified Buyer
5.0/5
“Perfect for my dance costumes. Quick between shows and no risk of scorching sequins.”
Leo C.✔ Verified Buyer
4.0/5
“Gets the job done! Took off one star because I’d love a slightly bigger water window.”
Clara M.✔ Verified Buyer
5.0/5
“Travelled to Europe with this. Ran on an adapter and worked flawlessly.”
Victor H.✔ Verified Buyer
5.0/5
“Makes laundry day so much easier. I steam everything right on the hanger.”
Sophie B.✔ Verified Buyer
5.0/5
“My husband’s work shirts look professionally pressed now. Total game changer.”
Marcus F.✔ Verified Buyer
4.0/5
“It does spit a little water if you overfill, but steaming quality is great.”
Riley J.✔ Verified Buyer
5.0/5
“I actually enjoy doing laundry now — feels quick and satisfying.”
Zane T.✔ Verified Buyer
5.0/5
“Our Airbnb guests comment on how crisp the bedding looks thanks to this steamer.”
Nadia V.✔ Verified Buyer
5.0/5
“Teacher here — I use it on my work outfits every morning. Lifesaver!”
Felix K.✔ Verified Buyer
4.0/5
“Works great but I’d buy a second one for travel so I don’t keep packing mine.”
Mila H.✔ Verified Buyer
5.0/5
“No more waiting in hotel lines for an iron. Travel essential.”
Jonah E.✔ Verified Buyer
5.0/5
“Great for costume designers. Works on polyester blends and keeps fabric looking new.”
Kaiya D.✔ Verified Buyer
4.0/5
“I’d give 5 stars if the tank was just slightly bigger, but overall very happy.”
Emir Z.✔ Verified Buyer
5.0/5
“Bridal shop owner here — we use it daily on gowns. Gentle but powerful steam.”
Eliana F.✔ Verified Buyer
4.0/5
“Works great, though it drips a little if held at a steep angle. Just keep it upright.”
Grayson H.✔ Verified Buyer
5.0/5
“Love the sleek design. Looks nice sitting out on my counter and ready to use.”
Maya I.✔ Verified Buyer
5.0/5
“Finally ditched my iron. This does the job faster and no board to set up.”
Lorenzo V.✔ Verified Buyer
5.0/5
“Saved my outfit at a conference when I unpacked a wrinkled blazer.”
Hailey J.✔ Verified Buyer
4.0/5
“It does get a little warm to hold after a long session, but nothing uncomfortable.”
Omar N.✔ Verified Buyer
5.0/5
“Stage manager here — we run this backstage for costumes and it never fails.”
Kaitlyn C.✔ Verified Buyer
5.0/5
“Heats up so fast. I’m done steaming before the mirror defogs.”
Bruno L.✔ Verified Buyer
4.0/5
“Works great but I’d buy a second one just for travel — I use it so much.”
Jordyn E.✔ Verified Buyer
5.0/5
“Perfect for boutique owners. Makes stock look fresh for display.”
Andre P.✔ Verified Buyer
5.0/5
“My kids love using it on their uniforms. Now no one leaves the house wrinkled.”
Valentina S.✔ Verified Buyer
5.0/5
“I actually keep one in the laundry room and one upstairs for quick steaming.”
Camden Y.✔ Verified Buyer
4.0/5
“Good steam pressure, just refill after a few shirts if you’re doing a big load.”
Lila T.✔ Verified Buyer
5.0/5
“Lightweight enough for my grandma to use. She loves it for pillowcases.”
Ezra D.✔ Verified Buyer
5.0/5
“Love that I can steam right on the hanger — no set up, no fuss.”
Sylvie H.✔ Verified Buyer
4.0/5
“Travel-friendly size, but bring bottled water for hard water areas.”
Malik W.✔ Verified Buyer
5.0/5
“Used it on couch cushions — totally freshened them up after the kids spilled juice.”
Nora Z.✔ Verified Buyer
5.0/5
“I’m a stylist and I keep two of these at work. They’re lifesavers for photo shoots.”
Phoebe C.✔ Verified Buyer
4.0/5
“Saves me money on dry cleaning. Took off a star because it needs refilling on heavy fabrics.”
Samuel K.✔ Verified Buyer
5.0/5
“Steam refreshes my sofa and removes pet smell instantly.”
Tessa M.✔ Verified Buyer
4.0/5
“Really handy, just be sure to let it cool before refilling.”
Jonas R.✔ Verified Buyer
5.0/5
“Use it on my bedsheets every weekend. Feels like hotel bedding.”
Camila V.✔ Verified Buyer
5.0/5
“Love it for stage outfits — keeps everything smooth and photo-ready.”
Declan T.✔ Verified Buyer
4.0/5
“Works great, though it uses up water faster on thicker fabrics.”
Lucia F.✔ Verified Buyer
5.0/5
“This is my go-to gift for new homeowners. Everyone loves it.”
Ethan D.✔ Verified Buyer
5.0/5
“My clients are always impressed when I steam their dresses before shoots.”
Lara N.✔ Verified Buyer
4.0/5
“Would be perfect if it had a slightly longer cord. Otherwise amazing.”
Felix W.✔ Verified Buyer
5.0/5
“Smoothest my clothes have looked in years. Great for silk!”
Sophia Q.✔ Verified Buyer
5.0/5
“We use it on our store display curtains — makes the shop look fresh every morning.”
Noel C.✔ Verified Buyer
4.0/5
“Takes a minute to figure out the angle, but once you get it, it’s perfect.”
Ismael Y.✔ Verified Buyer
5.0/5
“My friends all borrowed it — now they’re buying their own.”
Amber Z.✔ Verified Buyer
5.0/5
“Saved my shirt 5 minutes before a job interview. Steamed it hanging on the door.”
Ronan S.✔ Verified Buyer
4.0/5
“Good steam pressure. Slightly heavy when full of water, but manageable.”
Maeve P.✔ Verified Buyer
5.0/5
“Hotel irons are gone for me — this travels everywhere I go.”
Darius L.✔ Verified Buyer
5.0/5
“Such a time saver for kids’ clothes before school.”
Ivanna O.✔ Verified Buyer
4.0/5
“I wish it came in more colors. Works flawlessly though.”
Marcos B.✔ Verified Buyer
5.0/5
“Great gift for college students — takes no space and super easy.”
Paige E.✔ Verified Buyer
5.0/5
“This little steamer made me look sharp for my presentation today. Love it.”
Stefan K.✔ Verified Buyer
5.0/5
“Honestly, I use this every morning. Quick steam, no hassle, and my shirts look store-bought.”
Harper L.✔ Verified Buyer
4.0/5
“Great little steamer! Took off one star because I wish it came with a travel pouch.”
Callum R.✔ Verified Buyer
5.0/5
“Perfect for my Airbnb. Guests always compliment how fresh the bedding looks.”
Jade M.✔ Verified Buyer
5.0/5
“I’m a nurse and this saves my scrubs from looking wrinkled on 12-hour shifts.”
Rafael P.✔ Verified Buyer
4.0/5
“Works well on my heavy curtains. Took a bit longer but still way easier than taking them down.”
Lily S.✔ Verified Buyer
5.0/5
“My teenage son actually uses it on his hoodies before school. Small miracle!”
Owen D.✔ Verified Buyer
5.0/5
“Took this on a cruise and it handled all our outfits for the week.”
Fiona B.✔ Verified Buyer
4.0/5
“Strong steam power but I’d like a bigger water window to see how much is left.”
Mateo J.✔ Verified Buyer
5.0/5
“As a flight attendant this is my must-pack item. Uniform stays crisp.”
Sienna K.✔ Verified Buyer
5.0/5
“Saved me from a wrinkled disaster before a wedding reception. Total lifesaver.”
Isaac N.✔ Verified Buyer
5.0/5
“Bought one for my boutique — we use it every morning on new stock.”
Chanel R.✔ Verified Buyer
4.0/5
“Works exactly as described. Took a star off for the short cord length.”
Hugo W.✔ Verified Buyer
5.0/5
“My pillowcases look hotel-fresh now. No more ironing!”
Natalie T.✔ Verified Buyer
5.0/5
“I use this before every photoshoot for my clothing brand. Professional results.”
Adrian G.✔ Verified Buyer
4.0/5
“Really handy, though I wish the water tank was just a bit bigger.”
Sophia V.✔ Verified Buyer
5.0/5
“Used it on hotel bedding too — feels fresh and clean in seconds.”
Marco E.✔ Verified Buyer
5.0/5
“My drapes and throw blankets look new again. Highly recommend.”
Zara H.✔ Verified Buyer
4.0/5
“Nice compact design. Gets a little warm after long use but still great.”
Ellis C.✔ Verified Buyer
5.0/5
“Gave one to my mom and she won’t stop thanking me. She loves it.”
Kai F.✔ Verified Buyer
5.0/5
“Did my entire week's laundry in one go, everything looks freshly pressed.”
Alejandro G.✔ Verified Buyer
4.0/5
“Great for quick touch-ups, but I’d like a slightly bigger water tank.”
Rebecca L.✔ Verified Buyer
5.0/5
“I’m a college student — this is a lifesaver before presentations.”
Tyson M.✔ Verified Buyer
5.0/5
“My husband actually enjoys using it. He never touched the iron!”
Naomi V.✔ Verified Buyer
4.0/5
“Strong steam, but I wish the handle had a bit more grip texture.”
Gregory P.✔ Verified Buyer
5.0/5
“Love how fast it heats. I can steam my top in under a minute.”
Helena R.✔ Verified Buyer
5.0/5
“Used it on my velvet blazer — no shine marks, just smooth fabric.”
Luis T.✔ Verified Buyer
5.0/5
“Perfect for our small apartment. No need to drag out an ironing board.”
Morgan E.✔ Verified Buyer
4.0/5
“Works great but needs refilling after 3-4 garments if they’re thick.”
Priya C.✔ Verified Buyer
5.0/5
“I bought this for my fashion pop-up shop. It keeps clothes photo-ready.”
Damian S.✔ Verified Buyer
5.0/5
“Even works on my wool coats. Makes them look freshly dry-cleaned.”
Florence K.✔ Verified Buyer
4.0/5
“Good quality, but I wish the water cap was a bit sturdier.”
Emilio J.✔ Verified Buyer
5.0/5
“Saved my dress before a job interview. Looked sharp and confident.”
Sasha F.✔ Verified Buyer
5.0/5
“Bought it for my son’s dorm. He says everyone borrows it before presentations.”
Hannah D.✔ Verified Buyer
4.0/5
“Great results, just make sure to use distilled water for best performance.”
Kevin O.✔ Verified Buyer
5.0/5
“Love that it’s small enough to pack in my carry-on. Total travel hack.”
Olivia N.✔ Verified Buyer
5.0/5
“Used it on our wedding tablecloths and they looked perfect.”
Diego F.✔ Verified Buyer
4.0/5
“Gets rid of wrinkles quickly, just make sure not to tilt it too much.”
Janelle B.✔ Verified Buyer
5.0/5
“Bought it for travel but ended up using it daily at home too.”
Raymond U.✔ Verified Buyer
Wrinkle-Free in Just 20 Seconds
Say goodbye to waiting and rushing out in wrinkled clothes. LuxeSteam™ heats up instantly and releases fabric-safe steam that smooths shirts, dresses, and suits in seconds. Perfect for busy mornings, last-minute meetings, and travel — no ironing board, no hassle, just polished style on demand.
Removable, Leak-Resistant 300 ml Tank
Pop the tank out, refill under the tap, and click it back in. The clear body shows water level at a glance, and the sealed cap helps prevent drips while you steam.
✓ One-click detachment — easy on, easy off
✓ Transparent tank with level markings
✓ Wide-mouth opening for fast refills
✓ 300 ml capacity for fewer stops
Tip: For best results and less scale, use filtered or distilled water when possible.
Your Travel-Ready Steaming Companion
Light, compact, and easy to pack — LuxeSteam™ slips right into your suitcase or carry-on. Whether it’s a business trip, destination wedding, or vacation, you’ll look crisp and confident without relying on hotel irons.
✓ Fits neatly in any carry-on bag
✓ Fresh outfits in minutes before meetings or events
✓ Stay wrinkle-free on the go — anywhere, anytime
Confidence packed with you — no bulky boards, no hotel iron hassles.
Premium Stainless Steel Head — Safe on Every Fabric
LuxeSteam™ uses a polished stainless steel faceplate that glides smoothly while spreading steam evenly. Wrinkles disappear fast — without shine marks or damage — keeping even your most delicate fabrics safe.
✓ Even steam flow across the plate for consistent results
✓ Gentle on silk, satin, and linen — no scorching
✓ Tough on cotton, polyester, nylon & everyday blends
✓ Optional brush ring lifts lint & refreshes thicker fabrics
Pro tip: Let the steam do the work. Glide lightly for a smooth, damage-free finish on every fabric.
Hurry! Final Stock — Ends Soon
Look Sharp in Seconds — Without the Iron
Stop wasting time with old irons and bulky boards. LuxeSteam™ is your all-in-one fix for fresh, wrinkle-free clothes — at home or on the go. In just 20 seconds, you’ll be ready for work, travel, or a big night out looking polished and confident.
✓ Ready in seconds — wrinkle-free in minutes
✓ Works on every fabric — from silk to cotton
✓ Compact, safe, and powerful for daily use
$99.99Now $69.99(Save $30 Today)
Free Shipping · 30-Day Risk-Free Trial · Limited Stock — Don’t Miss Out
Buy With Confidence
At UrbanFetch, we create products that solve real problems — and back them with a 30-day risk-free guarantee.
If the Cleanova Pro™ doesn’t impress you, send it back. No hassle.
You get peace of mind, total control — and a product trusted by thousands of families across North America.
Try it. Love it. Or get your money back — it’s that simple.
Questions? We’re available 24/7. Real humans, real help — anytime.
Frequently Asked Questions
01
When will my order arrive?
Orders ship in 1–2 business days. Delivery takes about 4–7 business days after dispatch. You’ll receive tracking by email.
02
What is your return window?
We accept returns within 30 days of delivery. Please contact us first to start the process and we’ll share the steps.
03
How do I track my order?
A tracking link is emailed as soon as your order ships. If you don’t see it, check spam or junk.
04
What condition should returns be in?
Items should be unused and returned in original packaging with all accessories. We’ll guide you through the steps.
05
What if my Cleanova Pro arrives damaged?
Email photos of the issue to support@urbanfetch.com and we’ll arrange a replacement or refund promptly.
06
Is there a warranty?
Yes. Cleanova Pro includes a 1-year limited warranty covering defects under normal residential use.
Free Shipping
No Extra Costs
Secure Checkout
SSL- Encrypted & Safe
30 Day Guarantee
Love it or get a full refund
Refund & Return Policy
We offer a 30-day return policy from the date you receive your item. To qualify, your product must be unused, in its original packaging, and include a receipt or proof of purchase.
To initiate a return, contact us at support@urbanfetch.com. Please note: returns sent without contacting us first will not be accepted. Once approved, we’ll send a prepaid return label with instructions. We do not accept returns directly to our shipping address without approval.
Damaged or Incorrect Items: Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect. We’ll evaluate the issue and make it right.
Items Not Eligible for Return: We do not accept returns on sale items, gift cards, perishable goods (e.g., food, flowers), custom/personalized items, beauty products, or hazardous materials (e.g., flammable liquids).
Exchanges: If you need a different item, we recommend returning your original item and placing a new order after your return is approved.
European Union Customers: If your order is shipped into the EU, you have the right to cancel or return it within 14 days, for any reason. Items must be unused, in original packaging, and include proof of purchase.
Refunds: Once your return is received and inspected, we’ll notify you of the refund status. Approved refunds will be processed to your original payment method within 10 business days. If you haven’t received a refund after 15 business days, please contact us at support@urbanfetch.com.
Privacy Policy
Last updated: June 21, 2025
UrbanFetch.shop is powered by Shopify and uses your data to deliver a personalized shopping experience. This Privacy Policy explains how we collect, use, and share your personal information.
What We Collect: We collect details like your name, email, shipping/billing addresses, phone number, payment details, device/browser info, IP address, and shopping activity.
How We Use It: We use your data to fulfill orders, offer customer support, send marketing (with your consent), secure your account, and improve your experience with product recommendations.
How It’s Shared: Your data may be shared with trusted vendors (Shopify, payment processors, shipping services), advertising partners, or when legally required (e.g. fraud, government requests).
Your Rights: Depending on where you live, you may have rights to access, correct, delete, or limit use of your personal data. You can also opt out of targeted advertising via
this link.
Children: We don’t knowingly collect data from children under the age of majority. If you're a parent and believe your child shared info with us, contact us for removal.
Shopify Hosting: Shopify also collects data via our store. Learn how Shopify uses your info at
Shopify’s Privacy Policy.
International Transfers: Your data may be transferred outside your country to Shopify or other services under secure transfer agreements (e.g., SCCs in the EU).
OVERVIEW
Welcome to urbanfetch.shop! The terms “we”, “us” and “our” refer to urbanfetch.shop.
We operate this store and website, including all related information, content, features,
tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”).
The below terms and conditions, together with any policies referenced herein (“Terms”) describe your rights and responsibilities
when you use the Services.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree, you should not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction and you have given us
your consent to allow any of your minor dependents to use the Services. You are responsible for maintaining the confidentiality
of your account and password and for restricting access to your account.
SECTION 2 – OUR PRODUCTS
We make every effort to provide accurate descriptions, images, and details of our products. However, we do not guarantee that
product colors or appearances will match exactly what you see on your device. All descriptions and pricing are subject to change
without notice.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. urbanfetch.shop reserves the right to accept or decline your order.
Orders are only accepted once payment has been processed and you receive confirmation.
SECTION 4 – PRICES AND BILLING
Prices are subject to change without notice. Posted prices do not include taxes, shipping, handling, customs or import charges.
You agree to provide current, complete and accurate purchase and account information for all transactions.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates and not guarantees. Once products are transferred to the carrier, title and risk of loss passes to you.
We are not responsible for delays caused by shipping carriers, customs, or events outside our control.
SECTION 6 – INTELLECTUAL PROPERTY
All content, trademarks, logos, and intellectual property on this site are owned by urbanfetch.shop, its affiliates or licensors.
You may not reproduce, distribute, or use them without prior written permission.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools. You acknowledge we provide these “as is” and we are not liable for any issues
arising from their use.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain links to third-party websites. We are not responsible for the accuracy or content of these sites
and you access them at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
urbanfetch.shop is powered by Shopify. All sales and purchases are made directly with urbanfetch.shop, not Shopify.
Shopify is not responsible for transactions between you and urbanfetch.shop.
SECTION 10 – PRIVACY POLICY
All personal information collected is subject to our Privacy Policy and Shopify’s Privacy Policy. By using the Services,
you agree to these policies.
SECTION 11 – FEEDBACK
If you submit any feedback, ideas, or suggestions, you grant us a license to use it without obligation to compensate you.
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be errors in product descriptions, pricing, or availability. We reserve the right to correct such
errors and update information without prior notice.
SECTION 13 – PROHIBITED USES
You may not use our Services for unlawful purposes, to infringe on intellectual property rights, to harass others,
or to transmit malware, spam, or fraudulent activity.
SECTION 14 – TERMINATION
We may suspend or terminate your account at any time if you violate these Terms.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” without warranties of any kind, express or implied.
SECTION 16 – LIMITATION OF LIABILITY
We are not liable for any damages, losses, or claims resulting from your use of the Services or products purchased.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless urbanfetch.shop, Shopify, and affiliates from any claims arising out of your use
of the Services.
SECTION 18 – SEVERABILITY
If any part of these Terms is deemed unenforceable, the remaining provisions shall continue in full force.
SECTION 19 – WAIVER; ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and us. No waiver shall be implied unless in writing.
SECTION 20 – ASSIGNMENT
You may not assign your rights under these Terms. We may assign without restriction.
SECTION 21 – GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where urbanfetch.shop is headquartered.
SECTION 22 – HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23 – CHANGES TO TERMS
We may update or replace these Terms at any time. Continued use of the Services constitutes acceptance of changes.
SECTION 24 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at
support@urbanfetch.com.
Thank you for shopping with UrbanFetch. We're committed to getting your order to you as quickly and safely as possible.
Processing Time
All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or holidays.
Estimated Shipping Time
Shipping typically takes 4–7 business days depending on your location. You will receive a tracking number once your order ships.
Shipping Locations
We currently ship to Canada and the United States.
Order Tracking
You’ll receive an email with tracking information as soon as your order is shipped. If you don’t see it, please check your spam or junk folder.
Delays or Issues
Delivery delays can occasionally occur due to high demand or courier issues. If your package is significantly delayed, reach out to us at support@urbanfetch.com.
Returns
We offer a 30-day return window after delivery. Please visit our Refund Policy for more details.
If you have any questions about shipping, don’t hesitate to email us at support@urbanfetch.com.
Address: 1707 Esterbrook Drive, Oshawa ON L1K 0B1, Canada
Warranty Policy
All UrbanFetch products come with a 1-year limited warranty from the date of delivery. This warranty protects you against any defects in materials or workmanship under normal residential use.
What’s Covered:
Manufacturing defects
Functional or electronic failures not caused by misuse
Battery or charging issues (if applicable)
What’s Not Covered:
Damage from accidents, drops, water exposure
Normal wear and tear
Modifications or repairs not authorized by UrbanFetch
To start a warranty claim, email us at
support@urbanfetch.com
with your order number, a description of the issue, and photos or videos if applicable.
If approved, we’ll send you a replacement product or arrange a repair at no cost.
Note: This warranty applies only to the original purchaser and is non-transferable.
If you have any questions, reach out to us anytime — we’re here to help.
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